INFORMATION NOTICE

CHANGES TO WATER /WASTEWATER BILLING

The City of Port Colborne has a new Financial System, which will change the look of a few things as well as give you some more options with your Water/Wastewater Bills.

Now Available:

• Option of E-Billing - Web browser mail clients (Hotmail, Gmail, Yahoo) may not get the submit button to work.  If it does not work save the PDF and email your document to ebilling@portcolborne.ca 
  For best results get Adobe Acrobat Reader: Free PDF Reader
  Click here --> Register for E-Billing by filling out this form

• New look to Water/Wastewater Bills

• New Account numbers, you will need to update your account number with your financial institution for internet, phone or in bank payments once,  you would have received your first new bill.   Example: Old Account # 012345A New Account # 012345.00.  Note: when registering with a financial instution the decimal point needs to be removed ie. Account # 010234500)

• Bill reprinting

• Rental property billings can be sent to Owner and Tenant (if required, contact Water Clerk at 905-835-2900 ext. 125 or email waterclerk@portcolborne.ca

Payment arrangements for outstanding water accounts can be made by contacting the Water Clerk (see contact information below).

The billing of water and sewer services are produced based on actual usage through water meter readings plus fixed costs. Meter readings and billings are done on a quarterly basis for three different areas within the city.

Readings and billings are normally done as per a schedule, with specific due dates.

2018 rates are as follows:

Water 1.274 per cubic meter
Sewer 1.295 per cubic meter
Water Fixed $92.33
Sewer Fixed $118.00

220 Gallons per cu/m

1000 Litres per cu/m

 Future Enhancements:

• Monthly Equal payment options (Pre Authorized Payments)

 Files Available for Download:

2019 Water Billing Dates

2018 Water Billing Dates

2017 Water Billing Dates

2016 Water Billing Dates

2015 Water Billing Date and Rates

Account Changes Form

How to Read your New Water Meter

Checking for Leaky Toilets

We offer our customers the following and most convenient ways to make 
payment for water/sewer billings:

            •·    Pre-authorized automatic withdrawals from your bank account for:
                  Water: Due Date payment plan

            •·    By phone using Telephone Banking

            •·    At any Financial Institution in person or at Automatic Teller
                  Machines

            •·    A 24 hour mail slot is located at the east-side 
                  of the front entrance of City Hall

            •·    Mail Post-dated Cheques for the due date (well in advance) to:
                  66 Charlotte Street, Port Colborne ON L3K 3C8

            •·     In person, on the First Floor of City Hall 

Files Available for Download:

View and Print the Water Pre-authorized Payment Plan Application

Pre-authorized Banking Information Changes Form

Contact Information:

Water Clerk
66 Charlotte Street
Port Colborne, Ontario, Canada, L3K 3C8
Tel: 905-835-2900 ext. 125

Email the Water Clerk