State of Emergency
Ontario's declaration of emergency has been extended until july 22, 2020.
By-law enforcement will continue to enforce provincial orders on City/public property, including gatherings larger than five people and anyone using closed park amenities. To report to the By-law department, email firstname.lastname@example.org.
After 4:30 p.m., please call Niagara Region’s dispatch line at 905-984-3690 or 1-877-552-5579 for further bylaw response and assistance. Do not call 9-1-1.
For all COVID 19 health matters and/or inquiries, please call the Public Health hotline at 905-688-8248 or 1-888505-6074 (press option 7 then follow the prompts).
For up-to-date information on all Emergency Orders issued by the province, visit
Port Colborne, as part of the Niagara region, moved into Stage 3 of the Province's re-opening framework on Friday, July 24, 2020.
For more information from the Ontario government about the Niagara region entering Stage 3, visit https://news.ontario.ca/opo/en/2020/7/ontario-moving-more-regions-into-stage-3.html
Port Colborne, as part of Niagara, moved to Stage 2 of the Province's gradual reopening as of June 19, 2020. As of June 12, 2020, at 12:01 a.m., social gatherings increased from five to 10, and places of worship will open with restrictions in place.
Learn more here: https://news.ontario.ca/opo/en/2020/06/ontario-permits-more-businesses-and-services-to-reopen-in-the-coming-days.html?fbclid=IwAR1uNYCHFYLuRk0sn55kSjiIiIl200PYj5Uox5v69QQGWD4yAzQ4fMu3uNc
Do you require information from MPP Jeff Burch's Office for any provincial matters?
The constituency office at 102-60 King St., Welland, is currently closed due to COVID-19, however, phone messages and emails are being monitored and returned by staff as soon as possible.
For more updates, visit: https://www.jeffburchmpp.ca/covid19
Port Colborne, Welland, and Niagara Region Transit
Port Colborne Community Bus
Starting Monday, June 29, 2020, at 8 a.m. the Port Colborne Community Bus will be resuming services for Port Colborne residents after a break in service since April 9, 2020, due to COVID-19.
The Community Bus, operated by Welland Transit, will be running in Port Colborne from 8 a.m. – 6 p.m. Mondays – Fridays. Riders will return to front door boarding and will be required to pay the $3 fare. As City Hall, located at 66 Charlotte Street, remains closed due to COVID-19, riders will be unable to purchase tickets are asked to use exact change when paying their fare.
Niagara Region Transit
Niagara Region Transit, which includes the Port Colborne Link, is continuing to operate on their Saturday schedule, which is an hourly frequency Monday – Saturday.
Brock University and Niagara College students (including U-Pass holders) will pay the full adult fare during the summer, effective July 1. NRT monthly passes are available for sale at the Welland Transit terminal.
Riders will notice throughout the month of June that buses are being retrofitted with Plexiglas bio barriers to better protect drivers and riders, promote social distancing, and to allow for the return of front door boarding.
Both Niagara Region Transit and Welland Transit will continue to restrict the number of passengers on its vehicles in an effort to support physical distancing. However, as the province moves into the next phase of recovery, ridership will continue to increase. Therefore, in alignment with Provincial guideless and the advice of Public Health, it is strongly recommended that all passengers wear face coverings while using public transit. Transit providers continue to sanitize their conventional and specialized transit vehicles on a regular basis.
How to safely wear a face covering: niagararegion.ca/health/covid-19/protect-yourself.aspx
For more information about Port Colborne Transit, visit http://portcolborne.ca/page/Port_Colborne_Transit.
For more information about Welland Transit, visit www.welland.ca/transit.
For more information about Niagara Region Transit, visit https://www.niagararegion.ca/transit/.
Niagara Region Public Health
Niagara Region Public Health is closely monitoring the COVID-19 pandemic and working 24/7 with local, provincial and federal partners. The health and well-being of Niagara residents is their top priority.
For more information, including updates, frequently asked questions and prevention tips, visit https://www.niagararegion.ca/health/COVID-19/default.aspx
COVID-19 FAQs: https://www.niagararegion.ca/health/covid-19/faq.aspx
Novel Coronavirus (COVID-19) Info-Line calls are being answered by a nurse 7 days a week from 9 a.m. to 4:15 p.m.
905-688-8248 ext. 7019
Please be patient - they're experiencing very high call volumes.
Before calling our COVID-19 Info-Line, use Ontario’s new COVID-19 self-assessment tool to determine if you need to seek care: https://www.ontario.ca/page/2019-novel-coronavirus-covid-19-self-assessment
Recommendations for those who have been asked to self-isolate:
• Separate yourself from others; sleep in a separate room
• Have a bathroom dedicated to only you, if possible
• Stay 2 metres away from other people
• Clean your hands often
• Don't use public transportation
• No visitors
Niagara Region updates
For COVID-19 information from the Niagara Region, visit www.niagararegion.ca/covid19.
For up-to-date information about COVID-19 from Niagara Health, visit https://www.niagarahealth.on.ca/site/home
Niagara Regional Police Services
As the Niagara Regional Police Service continues to adapt to the changing situation in regards to COVID-19, effective March 19, 2020, they will be closing 5 District (Fort Erie), 6 District (Port Colborne) and 8 District (Grimsby) to members of the public as we continue to safeguard the health and safety of their members.
1 District (St. Catharines), 2 District (Niagara Falls) and 3 District (Welland) front desks remain open for emergencies only.
Collision reporting centers (which are contracted independently via Accident Support Services International Ltd) in St. Catharines, Niagara Falls and Welland remain open for collision reporting.
Effective March 18, 2020 members of the public will be directed to apply online to request Record Checks, Fingerprint Destruction, Record Suspensions, Occurrence reports, and FOI until further notice. Visit their Business Services Section under “What we do” at http://www.niagarapolice.ca for further information. Urgent requests may be considered by the Records Supervisor at 905-688-4111 x 4276.
Questions specifically relating to Record Checks can be addressed by email at email@example.com.
Ontario Works - Accessing Financial Assistance
(Updated March 19, 2020)
Need MP Vance Badawey's Office?
The constituency office(s) will be closed to prevent the spread of COVID-19.
Vance Badawey and his team will continue to work to assist residents with any federal matters.
For up-to-date information on COVID-19, please visit canada.ca/coronavirus or call 1-833-784-4397.
Memorandum from MP Vance Badawey - COVID-19 Update (March 27, 2020)
Tourism HR Canada
The Tourism HR Canada website offers guidance and a series of resources to help all tourism stakeholders stay healthy, communicate clearly, and mitigate the effects as Canada takes action to slow the spread of the COVID-19 virus. They update the site as new resources become available.
Stay Healthy and Safe Port Colborne
Residents are reminded to stay safe and healthy while being active outdoors by following the restrictions in place, which includes limiting groups to no more than ten people and maintaining a two-metre (six feet) physical separation. Anyone taking advantage of the City’s recreation and park amenities are to follow the best practices as outlined by Niagara Region Public Health to limit the spread of COVID-19 in our community: frequent washing/sanitization of hands, physical separation, avoiding touching of shared surfaces, and staying home if displaying symptoms or having been in contact with cases of the virus.
Niagara enters Stage 3
Niagara Regional Council adopts mandatory mask by-law to combat the spread COVID-19
On July 23, 2020, as part of their efforts to slow the spread of COVID-19, Niagara Regional Council approved a by-law making it mandatory to wear a face covering or non-medical mask in enclosed public places.
The by-law came into effect at 12:01 a.m. on July 31, 2020. On Sept. 17, 2020, as part of its continued response to the COVID-19 pandemic, Regional Council voted to extend Niagara's temporary face-covering by-law to April 1, 2021.
The by-law applies to the following enclosed indoor places:
- Retail stores where goods and services are sold to customers
- Businesses that primarily sell food including restaurantsSupermarkets, grocery stores, bakeries and convenience stores
- Churches, mosques, temples, synagogues and other places of worship, except during a religious rite or ceremony that is incompatible with the face being covered
- Shopping malls or similar structures which contain multiple places of businessLobby areas of commercial buildings
- Common areas of hotels and motels and other short term accommodations, such as lobbies, elevators, meeting rooms or other common use facilities but does not include the common areas of residential apartment buildings or condominiumsLaundromats
- Concert venues, theatres and cinemasFitness centres, gyms, other recreational and sports facilities and clubhouses
- Arcades and other amusement facilities
- Premises utilized as an open house, presentation centres or other facility for real-estate purposes
- Museums, galleries, historic sites and similar attractions
- Businesses providing personal care services
- Banquet halls, convention centres, arenas, stadiums and other event spaces
- Public transit operated by the Niagara Region and local area municipalities
- Municipal buildings
When it comes to children, every child that is five years old or older will be required to wear a mask.
Under the by-law, all businesses operating in Niagara must have a policy regarding the wearing of face coverings that prevent persons from entering without a mask. Additionally, businesses must ensure that staff receive training in the requirements of the policy and provide hand sanitizer at all public entrances.
As some individuals may be unable to wear a mask, the Niagara Region is asking residents to be supportive to others in our community who may be exempt and remind residents that every person’s situation is different. For those who are unable to wear a mask, the by-law does not require those individuals to disclose the reason for the exemption.
The by-law also makes exemptions for indoor locations that would already have their own policies, or would be subject to other provincial legislation or guidelines:
- Day cares, schools, post secondary institutions and other facilities used solely for educational purposes
- Hospitals, independent health facilities and offices of regulated health professionals
- Buildings and services owned or operated by the Province of Ontario or the Federal Government of Canada
- An indoor area of a building that is accessible only to employees
- Portions of buildings that are being used for the purpose of providing day camps for children or for the training of amateur or professional athletes
For more information about the by-law, including how to wear a face covering, frequently asked questions (FAQ's) and tools for businesses (signage, screening tools), visit https://www.niagararegion.ca/health/covid-19/mask-bylaw.aspx
City offices/facilities remain closed. However, staff are continuing to be available to assist residents, Monday-Friday, 8:30 a.m. – 4:30 p.m. by phone at 905-835-2900 or email. For a complete list of all City staff and their contact information, visit http://portcolborne.ca/page/City_Contacts.
The following City facilities remain closed to the public until further notice:
· City Hall (with the exception of appointments)
· Vale Health & Wellness Centre, including Port Colborne YMCA
· Engineering & Operations Centre
· Fire Hall (for non-emergency use)
· Port Colborne Public Library - Curb side pick up available. Click here to learn more.
· Port Colborne Historical & Marine Museum, including L.R. Wilson Heritage Research Archives
· The Roselawn Centre
· The Visitor’s Centre
· Bethel Community Centre
· Sherkston Community Centre· PUBLIC WASHROOMS (with the exception of the Harbourmaster Building, H.H. Knoll Lakeview Park, Lock 8 Gateway Park, and Centennial Park/Cedar Bay Beach)
City Hall begins scheduling appointments as part of phase three reopening
The City’s municipal offices at City Hall, 66 Charlotte Street, is now scheduling appointments for residents and businesses requiring access to City services as part of the municipality’s phase three reopening plans. Appointments can be scheduled Mondays – Thursdays from 9 a.m. – 2 p.m.
Departments accepting appointments at City Hall include:
- Corporate Services (for example, marriage licenses and commissioning). Residents and businesses will not be able to make appointments to pay property taxes or water/wastewater bills. Alternate payment options are available.
- Community Services (Parks and Recreation)
Appointments are to be scheduled by phone and staff will be asking pre-screening questions when making appointments. When arriving at City Hall for an appointment visitors are asked to enter through the accessible entrance located on the westerly side of the building. A staff member will meet you at this location. Before entering the building visitors will be required to answer COVID-19 passive screening questions.
The following City facilities are offering modified services:
- The Port Colborne Public Library, 310 King Street, is offering contactless curbside pick-up of library materials and appointments for computer access, and beginning early August will offer browsing-by-appointment. For more information on expanded services, or to schedule an appointment, call 905-834-6512, email firstname.lastname@example.org.
- The Port Colborne Farmers’ Market has reopened every Friday from 6 a.m. – 1 p.m. with modifications to ensure the health and safety of vendors, staff, and attendees.
- Sugarloaf Marina and public boat launch ramp are open with modified services and restrictions in place.
- Recreational amenities, including beaches. Click here to learn what’s open, what remains closed, and how to PORTicipate while staying healthy and safe.
The following City facilities remain closed to the public until further notice:
- The Vale Health & Wellness Centre, which includes the Port Colborne YMCA
- Port Colborne Historical & Marine Museum and L.R. Wilson Heritage Research Archives
- The Roselawn Centre
- Bethel Community Centre
- Sherkston Community Centre
Council meetings will continue to be held virtually the second and fourth Monday of every month and live streamed on the City’s YouTube channel. Anyone wishing to be a delegate at Council meetings are asked to submit a written delegation that will be circulated to Council members prior to the meeting. Submissions must be received by 12 p.m. on the Monday of the Council meeting by emailing email@example.com, or handwritten delegations can be submitted in the after-hours drop box in front of City Hall, 66 Charlotte Street. Questions about the delegation process? Email firstname.lastname@example.org or call 905-835-2900 ext. 115. To read the agenda package, or to watch live at 6:30 p.m., visit http://portcolborne.ca/page/minutes_and_agendas. Alternatively, to sign up to receive Council information and agenda package directly to an email inbox, visit www.portcolborne.ca/page/subscribe_newsletter. Council meetings are also broadcast the Thursday following the Council meeting at 9 a.m. on YourTV (Cogeco), channel 10.
Although the physical doors to City Hall and City facilities have been closed to the public since Mar. 16, 2020, City staff have continued to serve residents, businesses, and visitors by phone, email, website, and social media channels. As City Hall and facilities remains closed, or offer limited services, staff are continuing to offer customer service support through these channels. To reach our customer service representatives, Monday – Friday, 8:30 a.m. – 4:30 p.m., call 905-835-2900 or email email@example.com. Looking for a particular staff member? Visit our online staff directory.
City staff are continuously working to improve customer service and are interested in resident and business feedback about customer service, particularly during COVID-19. Anyone who has interacted with the City are being asked to complete a short customer satisfaction survey to let us know how we are doing.
Staff in the Emergency Operation’s’ Control Group, along with members of Council continue to monitor the pandemic and will provide updates as they become available. For more information about the City’s response to COVID-19, visit www.portcolborne.ca/page/covid-19.
Reopening Port Colborne
With the excitement to re-open, the City is also ensuring the safety of our community and staff by creating recovery plans that focus on a slow and gradual reopening.
Media Release - Port Colborne begins to enter recovery gradually in alignment with provincial reopening framework (May 15, 2020)
Media Release - Port Colborne easing more restrictions on outdoor spaces and amenities (May 21, 2020)
Media Release - Port Colborne easing more restrictions on outdoor spaces and City facilities (May 28, 2020)
Media Release - Public washrooms, Farmers’ Market, and Centennial Cedar Bay Beach set to open in Port Colborne (June 16, 2020)
Media Release - Port Colborne City Hall begins scheduling appointments as part of phase three reopening (July 28, 2020)
Media Release - Reopening recreation in Port Colborne continues (Aug. 4, 2020)
Temporary Patio Extension Program
The City of Port Colborne supports local businesses resuming with COVID-19 measures in place. Starting Friday, June 19, 2020, the City will be permitting businesses to expand temporary outdoor seating.
Businesses can submit a completed COVID-19 Patio Expansion Application to our City Hall mailbox drop-off at 66 Charlotte Street, 2nd floor, Port Colborne, Ontario, L3K 3C8. Applications can be submitted electronically via email; however, applications cannot be reviewed until the application fee has been processed.
All applications must include a proposed design, proof of insurance, application fee and any required permits or licenses. Staff will review and contact the business owner if any additional information or changes are required.
With the recent announcement that Niagara can move into Stage 2 of the province’s re-opening framework as of Friday, June 19, 2020, the City of Port Colborne is permitting restaurants and other businesses to expand outdoor seating areas on both private and City-owned property, as long as they meet COVID-19 Public Health guidelines. Businesses thinking of expanding and preparing to reopen should review Public Health guidelines to ensure they help prevent the spread of COVID-19. Niagara Region Public Health is advising Niagara businesses to review the City of Toronto’s Public Health Guidelines.
Please remember, businesses require permission from the municipality to proceed.
The COVID-19 Temporary Patio Expansion Program will be in effect until the end of the season, October 31, 2020. All patios must be removed as of November 1, 2020.
Recovery and Support for Local Businesses
Economic Recovery Team
In light of the ongoing uncertainties related to the COVID-19 pandemic, the City of Port Colborne would like to remind our local business community that the municipality is here to serve you. While our offices remain close to the public, city staff are accessible via phone and email.
The City of Port Colborne has also joined forces with the Niagara Region and other local area municipal economic development departments to create an Economic Recovery Team.
Many businesses across Niagara who have adapted to new ways of doing business due to COVID-19 have an innovative tool to help them connect with customers. Niagara Economic Development (NED) officially launched its new OpenInNiagara online business directory.The new tool allows businesses from all Niagara municipalities, in all sectors, to promote and advertise their location, contact information, and details on modified business practices, such as curbside pickup or delivery. The map-based tool then allows Niagara consumers to easily find and connect with those businesses.
Resilient Port Colborne
With the Province’s recent announcement to begin easing restrictions on retail stores with curbside entrances, the City is showing its support with the creation of curbside takeout/pickup locations.
Beginning Wednesday, May 20, 2020, City staff will be installing 15-minute curbside pick-up zone temporary signage in the Downtown core for residents and visitors supporting local businesses to use. Businesses interested in having a sign located in front of their establishment are to call 905-835-2900 ext. 207.
Since Main Street has no on-street parking, curbside pick up locations will be created in parking lots along Main Street, including:
- Lock 8 Gateway Park (stalls closest to Main Street W);
- 98 Main Street W (Visitor Information Centre Parking Lot);
- Old Humberstone Village Parking Lot (Main Street W at King Street);
- 105-109 Main Street W (Parking lot east of Melina’s);
- 175 Main Street W; and
- 230 Main Street W (Subway Parking Lot – two stalls closest to the street).
Residents and visitors interested in supporting local businesses are also encouraged to visit https://resilient.portcolborne.ca/ to learn which Port Colborne businesses are open and how they are adapting services. Port Colborne businesses are also encouraged to visit this website to add their business and service offerings.
Curbside pickup locations and a curated website highlighting local businesses are a few of the ways the City is responding to create a #ResilientPortColborne.
Recreation, Parks, Marina & Events
what's new? As of Friday, Aug. 28, 2020, access to Port Colborne beaches is restricted to Port Colborne residents only. Click here for more information.
What's open? Farmers' Market, Discovery Spray Pad at H.H. Knoll Lakeview Park, select public washrooms, playgrounds and more.
What's closed? The Vale Health & Wellness Centre, with the exeption of permit holders offering training opportunities for hockey players and figure skaters.
Events - All City and third party community events on City property are cancelled until Oct. 31, 2020.
Port Colborne Public Library
Your Port Colborne Public Library, 310 King Street, will begin curbside pick-up services on Monday, June 1, 2020.
What does this mean? Patrons can place a hold online at www.portcolbornelibrary.org for library materials (books, DVDs, board games, video games, etc.) or by contacting library staff by calling 905-834-6512 or emailing firstname.lastname@example.org. Library staff will assist patrons by placing holds or providing personalized readers’ advisory. Once holds are placed on materials, curbside pick-up appointments will be arranged for Tuesdays, Wednesdays, and Thursdays from 12 – 4 p.m. Curbside pick-up parking stalls will be available in front of the Library on King Street and on Elgin Street. Once parked, patrons will find their materials in bags on a table in front of the Library’s main doors. Please note, patrons must return library materials in the 24/7 book drop located on the north side of the building.
Staff at the Port Colborne Public Library will also continue to offer virtual programming. Be sure to like and follow them on Facebook (@PortColbornePublicLibrary), Twitter (@portcolbornelib), and Instagram (@portcolbornelib), or visit www.portcolbornelibrary.org for programming schedule and information.
Port Colborne Fire & Emergency Services
At their meeting on Monday, June 22, 2020, Council approved a new application program to help Port Colborne residents that have been financially impacted by the COVID-19 pandemic with the relief of penalty charges and interest for the 2020 final property tax bill payments, water, and wastewater billings.
This new program will replace the City’s current relief program that has waived all penalties and interest charges for residents until Tuesday, June 30, 2020.
Penalty and interest charges will resume on July 1, 2020, for outstanding tax, water, or wastewater bills. For those residents who have lost their jobs, or 70% of their income, they can complete an application and, if approved, will receive further relief on the penalty and interest for their property tax account and water/wastewater account(s) until Friday, October 30, 2020. For residents to be considered for the new relief program applications must be submitted by Friday, July 31, 2020.
Media Release: Council approves exemptions for penalty and interest charges until April 30 (posted March 24, 2020)