Availability of Documents

The City's Accessible Customer Service Policy and other any other public documents are available upon request.  

If you require documents in an alternate format, please advise and the City shall provide the documents in a format that is agreeable to the requester, as is reasonable in the circumstances.



Feedback regarding Accessible Customer Service may be provided in person, by telephone, in writing, by email or other electronic format.

Feedback may be provided directly to the service provider or:

Carrie McIntosh
City of Port Colborne
66 Charlotte Street
Port Colborne, ON   L3K 3C8
Phone: 905-835-2901 ext. 115
Fax: 905-835-2969
Email: carriemcintosh@portcolborne.ca


Integrated Accessibility Standard Regulations

The provincial goverment has introduced the Information and Communications, Employment, and Transportation and combined the standards underone regulation, the Integrated Accessibility Standards Regulation (IASR). This regulation is now law and the requirements currently in regulation are being phased in between 2011 and 2021.  For more information visit the Ministry of Economic Development, Trade and Employment.

Multi-Year Accessibility Plan

Under the IASR, the City is required to adopt a Multi-Year Accessibility Plan outlining the policies and actions that the City of Port Colborne will put into place to improve opportunities for people with disabilities. 


Accessibility Standards for Customer Service

On December 14, 2009, Council approved an Accessible Customer Service Policy for the City of Port Colborne.  This policy and the associated procedures are part of the municipality's compliance to the "Accessibility Standards for Customer Service, O. Reg. 429/07".  Resources with respect to Accessible Customer Service are below.

Accessible Customer Service Policy

Accessible Customer Service Handbook

2010 Accessible Customer Service Report 

For more information about creating a barrier-free Ontario, including legislation, the Accessibility Standards and what you must do to comply, visit AccessON (Ministry of Economic Development, Trade and Employment).


Accessibility Training